Packaging Log Files for Product Support

Linux

With a default installation of PrizmDoc, and with the logging settings left to their out-of-box defaults, you can find all of the log files in this directory:

/usr/share/prizm/logs/

If you need to send PrizmDoc log files to Accusoft Support, simply create a gzipped tarball containing everything in that directory.

If your packaged files total less than 25 MB, you can email it to support@accusoft.com. However, if your packaged files are larger than 25 MB, you will need to upload it to our FTP site (see http://www.accusoft.com/faqs/large-files-need-upload-ftp-location-can-provide-upload-files/).

Windows

With a default installation of PrizmDoc, and with the logging settings left to their out-of-box defaults, you can find all of the log files in these two directories:

C:\Prizm\logs

%ALLUSERSPROFILE%\Accusoft\Prizm\Logs

If you need to send PrizmDoc log files to Accusoft Support, simply create one or more zip files containing everything in these two directories.